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Kreator Mate

Refund & Cancellation Policy

Effective Date: April 1, 2026

141. Overview

This Refund & Cancellation Policy outlines the terms under which you may cancel your subscription and request a refund for Kreator Mate subscription plans. By subscribing to any paid plan, you agree to the terms described below.

142. Subscription Plans

Kreator Mate offers various subscription plans that provide access to premium features and AI-powered tools. Subscriptions are billed on a recurring basis (monthly or annually) depending on the plan you select at checkout.

All subscription fees are charged in advance at the beginning of each billing cycle.

143. Free Trial

If a free trial is offered with your subscription plan, you will not be charged during the trial period. You may cancel at any time during the trial without being charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be billed accordingly.

144. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period.
  • You will continue to have access to premium features until your subscription expires.
  • No further charges will be applied after cancellation takes effect.
  • Cancellation does not automatically entitle you to a refund for the current billing period.

145. Refund Eligibility

We offer refunds under the following circumstances:

  • You were charged after cancelling your subscription due to a processing error.
  • You experienced a technical issue that prevented you from accessing the platform for an extended period, and our team was unable to resolve it.
  • You were charged incorrectly (e.g., duplicate charges or wrong plan amount).

146. How to Request a Refund

To request a refund, please contact us at support@kreatormate.com with the following information:

  • Your account email address.
  • The date and amount of the charge in question.
  • A brief description of the reason for your refund request.

147. Non-Refundable Items

The following are generally not eligible for refunds:

  • Partial billing periods after voluntary cancellation.
  • Charges for subscription periods where the platform was used as intended.
  • Fees for add-ons, one-time purchases, or promotional plans marked as non-refundable at checkout.

148. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of Kreator Mate after such changes constitutes your acceptance of the revised policy.

149. Contact Us

If you have any questions about our refund or cancellation process, please reach out to us at support@kreatormate.com.